Contact us
Get in touch today!
Got a question, need some help, or just want to say hi? Our team is here and ready to assist! Whether it’s about your order, our products, or anything else on your mind, don’t hesitate to reach out. Simply fill out the form below or drop us an email, and we’ll get back to you as quickly as possible. Your feedback and queries mean the world to us, so let’s connect—we’re all ears!
Email us on: info@fonez.ie
Let's Connect
Question about an order, a device, a repair, or selling your phone? Send us a message or reach us directly, we're happy to help.
Call us
+353 87 165 6602
Email support
Support hours
Monday to Friday: 9:00 to 18:00
Location
Corbett Court Shopping Centre, Williamsgate Street, Galway, H91 WK8V
Visit us
Drop by our Galway store to browse devices, get a repair sorted, or trade in your old phone in person.
Get directionsFrequently asked questions
Yes. Every phone is SIM-free and unlocked, so it works with any network and any provider you choose.
No problem. You have 30 days to return your phone if you change your mind, subject to our return conditions.
Every phone comes with a 1-year warranty, giving you extra peace of mind with your purchase.
Our phones are available in different condition grades, with each grade representing a specific level of cosmetic condition. The details for each grade are shown when selecting your preferred option, so you know exactly what to expect.
Yes. We offer instalment options through Klarna and Humm on selected devices. Available payment options will be shown on eligible product pages and at checkout.
Every phone goes through a thorough testing process to check key functions such as the battery, screen, cameras, speakers, buttons, charging, and connectivity before it is listed for sale.
Our repair team can recover most handsets, even with significant damage. We offer a No Fix, No Fee service, so if we can't repair your phone, you won't be charged. Get your free quote to get started.
Fill in your details in the Send for Repair section, and we'll send you a prepaid envelope for your phone. Drop it into your nearest post office, and once we receive it, we'll repair it and send it back to you. We recommend getting a free quote first.
Many banks now add an extra layer of security when you pay online. If yours does, download your bank's authenticator app from the App Store or Google Play, log in with your registration number and PAC, then add your mobile number and card to the account.
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